Interactive Voice Response System
for Suppliers'  Bill Queries

Inaugurated  by
Shri. Thomas Varghese,
GENERAL MANAGER, SOUTHERN RAILWAY
on
16.09.2005
at
Sulaya Hall, Headquarters,
Southern Railway,Chennai-3.

The Stores Accounts Office, Southern Railway, being the first Stores Accounts office in Indian Railways to get ISO: 9001:2000 certificate, has taken a number of initiatives to improve the service to the suppliers.  On an average this office deals with 25000 bills every year which necessitates large number of queries.  As CO6 Number forms the basis for all queries, Stores Supplier Bill Registration Acknowledgment slips  are given to suppliers with CO6 Numbers allotted online during all working days as and when bills are submitted by them at the nominated counter at the ground floor of this office.

In addition to the Touch Screen and Web enabled suppliers bill status enquiry facilities through Internet, a telephone based online suppliers’ bill status enquiry facility has been setup with the application software developed using BORLAND C++ Builder and hardware using Intel Dialogical Card D/4 PCI technology with the objective of providing transparency in the working of Stores Accounts office and to provide latest information to suppliers from wherever they seek.    Through this facility the suppliers can get the current status of their bills in any one of the following languages, viz., English, Hindi or Tamil by simply touching a few buttons on the telephone and the system will inform the current status of the bill with complete details. This facility was inaugurated by Shri. Thomas Varghese, General Manager, Southern Railway in a function held on 16.09.2005 at Sulaya Hall, Head Quarters Office, Chennai-3.

     Shri. M.Jeychandren FA&CAO/S&W/PER also gave a power point presentation to explain the salient features of the Interactive Voice Response System for Suppliers' Bill Queries.

    IVRS facility is available over the following BSNL Phone Numbers

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044-26602822

044-26602823

 044-26602824

The event received prominent coverage in the media, including most of the mainstream dailies.

Please click here to download a brochure on the IVRS facility.